EBOX and Fizz are both no-contract internet providers that deliver service over networks built by larger companies. EBOX is an independent ISP selling DSL and Fibre internet primarily over Bell network infrastructure in Ontario and Quebec, with possible additional cable network access through Cogeco or Videotron in some areas where fibre is not yet available. Fizz, a brand of Videotron, sells cable internet on the Videotron network in Quebec only. Both include unlimited data on every plan. The two ISPs compete head-to-head in Quebec, where the choice comes down to Fizz cable pricing and loyalty rewards versus EBOX Fibre upload speeds and free equipment and installation. This page compares both on plans, pricing, speeds, coverage, contract terms, equipment, and support to help you decide in 2026.
Plans and pricing
Every plan from both ISPs is no contract with unlimited data, and neither lineup shows promotional pricing, so the listed price is the regular monthly rate. EBOX prices its four plans identically in Ontario and Quebec, from $54 to $69/mo. Fizz offers six cable plans in Quebec from $40 to $68/mo. The cards below show the full EBOX lineup and a representative selection of Fizz plans.
Fizz has the lower entry point: its 30/10 Mbps plan at $40/mo is $14 less than the cheapest EBOX plan at $54/mo, and three Fizz plans (30, 100, and 200 Mbps) come in under that $54 mark. Once you reach the mid and top tiers, the prices nearly converge and the difference becomes upload speed. Fizz 500/50 Mbps costs $58/mo while EBOX 500/500 Mbps Fibre costs $59/mo, ten times the upload for $1 more. At the top tier, Fizz 940/50 Mbps is $68/mo and EBOX 1000/750 Mbps Fibre is $69/mo, with EBOX ahead on both download and upload. Fizz also offers a loyalty rewards program that can trim $6 off your monthly bill at the top level, which can widen the price gap over time.
Network and coverage
EBOX and Fizz overlap only in Quebec. Fizz plans are available in Quebec only, delivered over the Videotron cable network. EBOX serves both Ontario and Quebec, running its DSL and Fibre plans primarily over Bell network infrastructure, and may also access cable infrastructure from Cogeco or Videotron in some areas where fibre is not yet available. Ontario residents only have EBOX as an option between these two. In Quebec, the deciding factor is the underlying technology at your address: Bell Fibre or DSL from EBOX versus Videotron cable from Fizz.
EBOX covers twice as many provinces as Fizz, two versus one, and leads on both maximum download (1,000 vs 940 Mbps) and maximum upload (750 vs 50 Mbps). Fizz availability follows the Videotron cable footprint, while EBOX Fibre availability depends on whether Bell fibre reaches your address; where it does not, EBOX may offer DSL instead. Address-level availability should be confirmed directly with each ISP.
Head-to-head comparison
| Feature | EBOX | Fizz |
|---|---|---|
| Starting price | $54/mo (150/150 Mbps Fibre or 50/10 Mbps DSL) | $40/mo (30/10 Mbps Cable) |
| Entry-level fibre speed | 150/150 Mbps Fibre · $54/mo | Not offered (Cable only) |
| Mid-tier value (500 Mbps) | 500/500 Mbps Fibre · $59/mo | 500/50 Mbps Cable · $58/mo |
| Gigabit-tier price | $69/mo (1000/750 Mbps Fibre) | $68/mo (940/50 Mbps Cable) |
| Top residential speed | 1,000 Mbps (Fibre) | 940 Mbps (Cable) |
| Upload speeds | 150 to 750 Mbps on Fibre · 10 Mbps on DSL | 10 to 50 Mbps |
| Data cap | Unlimited (all plans) | Unlimited (all plans) |
| Promotional pricing | None listed; listed price is the regular rate | None listed; listed price is the regular rate |
| Loyalty rewards | Not listed in available data | Up to level 10; can trim $6 off your monthly bill |
| Contract options | No contract (all plans) | No contract (all plans) |
| Installation & equipment fees | $0 modem, $0 router rental, $0 installation, $0 shipping | Wi-Fi modem included; installation details: confirm with Fizz |
| Provinces served | 2 (ON, QC) | 1 (QC) |
| Bundle options | TV available as an add-on; no bundle discount | Bundle with Fizz TV and Fizz Mobile available |
| Phone support | Yes | Not offered (chat and community forum) |
| Customer rating (Topicks.ca) | No rating yet | No rating yet |
Contract and pricing details
EBOX sells every plan on a no-contract, month-to-month basis. All four plans are priced identically in Ontario and Quebec, with no province-based pricing differences. None of the EBOX plans in the available data show a "was" price or a temporary bill credit that reverts after an introductory period, so each listed price appears to be the flat ongoing rate.
Fizz also sells all six of its internet plans with no contract and unlimited data, available in Quebec only. In the Topicks.ca data, each Fizz plan price matches its regular price with no promotional discount applied. Fizz offers a loyalty rewards program that progresses up to level 10 and can trim $6 off your monthly bill; for more detail on how levels are earned and how the discount applies, check with Fizz.
Equipment and installation
EBOX includes installation, modem rental, wireless router rental, and shipping at no cost on its plans, removing the upfront equipment and setup costs that some ISPs charge separately. Specific self-install versus professional-install procedures were not included in the data provided for this page; confirm exact installation logistics directly with EBOX if needed.
Fizz includes a Wi-Fi modem with all internet plans. Installation fee details and whether you can use your own modem are not confirmed in the available data on Topicks.ca; confirm installation terms and equipment options directly with Fizz.
Perks and add-ons
EBOX waives the modem rental fee, wireless router rental fee, installation fee, and shipping fee across its lineup. EBOX also offers TV as an add-on, though there is currently no bundle discount for combining internet and TV.
Fizz offers loyalty rewards up to level 10, which can trim $6 off your monthly bill (check with Fizz for full details). Fizz internet can also be bundled with Fizz TV and Fizz Mobile in Quebec, letting households keep internet and wireless on one account.
Customer support
EBOX offers the broader mix of contact channels, including phone support, email, and Facebook Messenger alongside live chat and a FAQ. Fizz takes a digital-first approach built around online chat, a community forum, and a service status page, with no traditional phone support. Neither ISP has a published customer rating on Topicks.ca yet.
Who should choose which?
- You live in Ontario: EBOX serves Ontario and Quebec, while Fizz internet is available in Quebec only
- You need strong upload speeds: EBOX 500/500 Mbps Fibre at $59/mo gives ten times the upload of Fizz 500/50 Mbps at $58/mo, for $1 more
- You want the fastest plan of the two: EBOX 1000/750 Mbps Fibre at $69/mo beats Fizz 940/50 Mbps at $68/mo on both download and upload
- You want Fibre technology: every EBOX Fibre plan offers symmetrical or near-symmetrical speeds, while Fizz offers cable only
- You want free setup: EBOX includes the modem, wireless router rental, installation, and shipping at no cost
- You prefer to reach support by phone, email, or Facebook Messenger
- You want the lowest monthly price: Fizz starts at $40/mo for 30/10 Mbps, $14 less than the cheapest EBOX plan at $54/mo
- Your budget is under $54/mo: Fizz offers 30, 100, and 200 Mbps plans at $40, $48, and $52/mo, all below the EBOX entry price
- You plan to stay long term: Fizz loyalty rewards go up to level 10 and can trim $6 off your monthly bill
- You want to bundle internet with TV or mobile: Fizz supports bundles with Fizz TV and Fizz Mobile in Quebec
- You live in Quebec at an address on the Videotron network and mostly download rather than upload, where 30 to 50 Mbps upload is enough
EBOX wins on upload speed, Fibre technology, top speed, free equipment and installation, and reach into Ontario. Its 500/500 Mbps Fibre plan at $59/mo and 1000/750 Mbps Fibre plan at $69/mo cost only $1 more than the closest Fizz plans while delivering far higher upload speeds, and setup, modem, router, and shipping are all free. Fizz wins on starting price, low-tier value, loyalty rewards, and bundling. It starts at $40/mo, has three plans under the EBOX $54 entry price, can trim $6 off your bill through loyalty rewards, and bundles with Fizz TV and Fizz Mobile. For Quebec shoppers on a tight budget who mainly download, Fizz is the lower-cost fit; for anyone who needs strong upload, wants Fibre, or lives in Ontario, EBOX leads.
View the Bell internet coverage map and Videotron internet coverage map on Topicks.ca to check service availability in your area.
