Diallog and Wakey Internet are both no-contract Canadian ISPs that resell service over major carrier infrastructure rather than building their own last-mile network, but they barely overlap on the map. Diallog is an independent, Toronto-headquartered ISP founded in 1998, delivering cable, DSL/FTTN, and fibre internet in Ontario and Quebec over Bell and Rogers infrastructure. Wakey Internet resells Rogers cable and Telus fibre across Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan -- five provinces to Diallog's two, with Ontario the only province where both are available. Both run month-to-month with unlimited data on every plan, but they differ sharply in technology mix, promotional pricing structure, and top-end upload speed.
Plans and pricing
Both providers run month-to-month, no-contract pricing with unlimited data across every plan, but Diallog leans harder on time-limited promotions at its mid and upper tiers, while Wakey does the same above its entry plan. Diallog's non-promotional entry plan, Cable Basic 15/2 Mbps in Ontario, is $35/month; its Plus 100/100 Mbps cable plan runs $30/month promo (regular $60), and its Gigabit 1000/200 Mbps plan is $45/month promo (regular $90). Wakey's entry price is lower at $29/month for a 5/0.512 Mbps Starter plan across Alberta, BC, Manitoba, and Saskatchewan, but most of its higher tiers, including its gigabit and fibre plans, currently carry a "limited time" promotional discount off a stated regular price.
At the matched 1000/200 Mbps gigabit spec, Diallog's $45/month promo undercuts Wakey's $79/month promo by a wide margin, and even Diallog's $90/month regular rate lands close to Wakey's $92/month regular rate once both promos lapse. At the symmetrical fibre tier the two are nearly tied on promo price: Diallog's 1500/940 Mbps fibre plan is $90/month (regular $110, ON/QC) against Wakey's 1000/1000 Mbps fibre plan at $89/month (regular $129, AB/BC), meaning Diallog offers considerably more download headroom for about the same promotional price, while Wakey's fibre plan is the only one of the two that is fully symmetrical. At the entry level, Wakey's $29/month Starter plan is cheaper in dollar terms than Diallog's $35/month Cable Basic plan, but at a far lower and asymmetric speed (5/0.512 Mbps versus 15/2 Mbps).
Network and coverage
Diallog and Wakey serve almost entirely different footprints, with Ontario as the only shared province. Diallog delivers service in Ontario and Quebec only, reselling over Bell and Rogers cable, DSL/FTTN, and fibre infrastructure. Wakey Internet resells cable over the Rogers network and fibre over the Telus network, across Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan. Wakey is available in four provinces (AB, BC, MB, SK) that Diallog does not serve at all, while Diallog is the only one of the two with any presence in Quebec. Diallog's technology mix is also broader where the two do overlap: it offers cable, DSL/FTTN, and fibre in Ontario, while Wakey offers cable and fibre only, with fibre limited to select areas of Alberta and BC rather than Ontario.
Head-to-head comparison
| Feature | Diallog | Wakey Internet |
|---|---|---|
| Total plans offered | 13 | 16 |
| Cheapest plan | $35/mo (15/2 Mbps, ON) | $29/mo (5/0.512 Mbps) |
| Gigabit-tier price (matched 1000/200 Mbps) | $45/mo promo, $90/mo regular | $79/mo promo, $92/mo regular |
| Symmetrical gigabit fibre | 1500/940 Mbps, $90/mo promo (ON, QC) | 1000/1000 Mbps, $89/mo promo (AB, BC) |
| Top download speed | 1,500 Mbps (fibre, ON/QC) | 1,500 Mbps (cable, BC/AB/MB/SK) |
| Best upload speed | 940 Mbps (fibre plan) | 1,000 Mbps (symmetrical fibre plan) |
| Data cap | Unlimited (all plans) | Unlimited (all plans) |
| Contract | No contract (all plans) | No contract (all plans) |
| Pricing structure | Mix of flat-rate and promo plans | Most plans above Starter on limited-time promo |
| Technology mix | Cable, DSL/FTTN, Fibre | Cable, Fibre |
| Provinces served | 2 (ON, QC) | 5 (AB, BC, MB, ON, SK) |
| Underlying network(s) | Bell, Rogers | Rogers, Telus |
| Equipment | Free Wi-Fi router (selected plans) | Free modem & Wi-Fi loan (selected plans) |
| Installation | Free installation (selected plans) | Professional installation included (selected plans) |
| Phone support | Yes, plus after-hours line | Not offered |
| Digital support channels | Online FAQ, contact form, status page | Live chat, self-service, ticket system, multiple languages, status page |
| Customer rating (Topicks.ca) | 3.0/5 | 0/5 |
Contract and pricing details
Diallog runs month-to-month pricing on all 13 plans with no term contract. Several plans carry time-limited promotional pricing: the Plus 100/100 Mbps and Gigabit 1000/200 Mbps plans in Ontario offer 50% off for the first 3 months, while the Gigabit 1500/940 Mbps fibre plan offers $20 off for the first 6 months. After the promotional window ends, pricing reverts to the regular rate shown on each plan (for example $60/month for Plus 100/100 Mbps, $90/month for Gigabit 1000/200 Mbps, and $110/month for the 1500/940 Mbps fibre plan). Diallog's DSL/FTTN and standard cable plans in Ontario and Quebec are priced at a flat regular rate with no stated promotional discount.
Wakey Internet also runs no-contract, unlimited-data plans, but most tiers above its Starter plan currently carry a "limited time" promotional discount off a higher regular price; the discount duration was not specified, so confirm the promo window and post-promo price directly with Wakey before signing up. Wakey varies pricing by region, most visibly between its Ontario-labelled plans and its Alberta/BC/Manitoba/Saskatchewan-labelled plans at the same download speed. Neither provider lists a price lock guarantee.
Equipment and installation
Diallog offers a free Wi-Fi router and free installation on selected plans, reducing upfront setup costs for eligible subscribers; customers should confirm which plans qualify directly with Diallog before signing up.
Wakey Internet's free modem and Wi-Fi equipment loan, free activation, and professional installation are offered on select plans rather than the full lineup; which specific plans qualify was not confirmed, so it's worth checking eligibility for the exact plan you're considering directly with Wakey before signing up.
Perks and add-ons
Diallog pairs its free Wi-Fi router and free installation (on selected plans) with limited-time promotional pricing on several tiers, including 50% off for 3 months on select cable plans and $20 off for 6 months on its 1500/940 Mbps fibre plan. Diallog is also one of the few remaining independent (non-Big-Three-owned) ISPs in Canada, positioning its longer-standing history and direct-contact support as a differentiator.
Wakey Internet does not have a confirmed money-back guarantee, TV, or mobile bundle. Its main differentiators are the option of professional installation and free equipment loan on select plans, and multi-language customer support. No price lock guarantee was listed at time of publication: confirm current terms directly with Wakey.
Customer support
Diallog offers a wider range of direct-contact support channels, including phone support with an after-hours line and a contact form, alongside an online FAQ page and a dedicated service status page. Wakey is digital-first, adding a ticket system and multi-language support, but does not list phone support. Diallog currently holds the stronger Topicks.ca rating at 3.0/5 versus Wakey's 0/5.
Who should choose which?
- You live in Ontario or Quebec, since Wakey does not offer plans in either province
- You want the cheaper price at the matched 1000/200 Mbps gigabit spec: Diallog's $45/month promo beats Wakey's $79/month promo, and its regular rate stays close to Wakey's even after the promo lapses
- You want DSL/FTTN or fibre with more download headroom: Diallog's 1500/940 Mbps fibre plan tops out higher than any Wakey plan, and Diallog offers cable, DSL/FTTN, and fibre versus Wakey's cable-and-fibre mix
- You want phone support as an option, including an after-hours line, rather than relying on digital-only channels
- You value a stronger customer rating track record: Diallog holds a 3.0/5 rating on Topicks.ca, while Wakey currently sits at 0/5
- You live in Alberta, BC, Manitoba, or Saskatchewan, where Diallog does not offer service at all
- You want the lowest possible entry price: Wakey's $29/month Starter plan undercuts Diallog's $35/month entry plan, though at a much lower speed
- You want true symmetrical gigabit fibre: Wakey's 1000/1000 Mbps fibre plan in Alberta and BC is fully symmetrical, edging out Diallog's 1500/940 Mbps fibre plan on upload speed and matching it closely on promo price
- You want professional installation or free equipment loan bundled in on select plans
- You need customer support in a language other than English: Wakey lists multi-language support, which Diallog does not mention
Diallog wins on Ontario/Quebec value, technology mix, and support channels, beating Wakey's price at the matched 1000/200 Mbps gigabit tier, offering the highest raw download speed of the two (1500/940 Mbps fibre), and backing that up with phone support, an after-hours line, and a stronger 3.0/5 Topicks.ca rating against Wakey's 0/5.
Wakey Internet wins on province reach, plan count, and symmetrical upload speed, serving five provinces to Diallog's two, undercutting Diallog's entry price, and offering the only fully symmetrical gigabit fibre plan between the two providers (1000/1000 Mbps in AB/BC) at a promo price that nearly matches Diallog's much faster but asymmetric fibre tier.
The deciding factor for most subscribers will be province of residence first, since the two providers barely overlap: Diallog serves only Ontario and Quebec, while Wakey serves Alberta, BC, Manitoba, Ontario, and Saskatchewan. Where both are available, in Ontario, the choice comes down to Diallog's stronger technology mix and gigabit-tier pricing versus Wakey's lower entry price.
View the Rogers internet coverage map and Telus internet coverage map on Topicks.ca to check service availability relevant to both providers, and confirm exact plan pricing directly with Diallog or Wakey.
