Virgin Plus and Diallog take very different approaches to budget internet in Canada. Virgin Plus is Bell's flanker brand, and its internet service does not publicly declare its underlying infrastructure, but as a Bell sub-brand its Quebec plans run on Bell's fibre network. Virgin Plus internet is currently only shown to Quebec customers, and new customers looking to sign up are generally directed to Bell rather than onboarded directly through Virgin Plus. Diallog is an independent, Toronto-headquartered ISP founded in 1998, delivering cable, DSL/FTTN, and fibre internet across Ontario and Quebec over Bell and Rogers infrastructure, and it takes new customers directly. Both operate month-to-month with unlimited data on every plan, but they differ sharply in how easy they are to actually sign up with, how many provinces they reach, and how their pricing is structured.
Plans and pricing
Virgin Plus offers four fibre internet plans, all listed for Quebec only, all unlimited and all on a no-contract, month-to-month basis. Pricing runs from $48/month for 100/10 Mbps up to $68/month for its 1000/100 Mbps top tier, with a $50 prepaid Mastercard offer attached to every plan rather than a price discount. Diallog's 13 plans span cable, DSL/FTTN, and fibre across Ontario and Quebec, with several Ontario cable and fibre plans carrying time-limited promotional pricing: its Plus 100/100 Mbps cable plan is $30/month for a limited period (regular $60/month), its Gigabit 1000/200 Mbps plan is $45/month promo (regular $90/month), and its top-tier 1500/940 Mbps fibre plan is $90/month promo (regular $110/month). Diallog's non-promotional entry plan, Cable Basic 15/2 Mbps in Ontario, is $35/month.
Diallog's promotional pricing undercuts Virgin Plus at comparable download tiers while the promo lasts: $30/month for 100/100 Mbps vs Virgin Plus's $48/month for 100/10 Mbps, a gap widened further by Diallog offering ten times the upload speed at that tier. Once Diallog's promotional window lapses, the picture shifts: Virgin Plus's flat $68/month for 1000/100 Mbps ends up cheaper than Diallog's $90/month regular rate for 1000/200 Mbps, even though Diallog's regular-rate upload speed remains double Virgin's. Virgin Plus does not offer a price above $68/month, while Diallog's fibre plan tops out at $90/month promo (or $110 regular) for its highest 1500/940 Mbps tier.
Network and coverage
Virgin Plus and Diallog serve different footprints and, more importantly, take different approaches to actually signing customers up. Virgin Plus internet plans are currently only shown to Quebec customers, and the underlying network is not publicly declared by the brand; as a Bell flanker brand, its Quebec internet service runs on Bell's fibre network. Diallog serves both Ontario and Quebec, reselling over Bell and Rogers cable, DSL/FTTN, and fibre infrastructure, giving it both a wider provincial footprint and a broader technology mix than Virgin Plus's fibre-only lineup.
Head-to-head comparison
| Virgin Plus | Diallog | |
|---|---|---|
| Starting price | $48/mo (100/10 Mbps, QC) | $30/mo promo (100/100 Mbps, ON) |
| Entry-level plan (non-promo) | $48/mo (100/10 Mbps) | $35/mo (15/2 Mbps) |
| ~100 Mbps tier price | $48/mo (100/10 Mbps) | $30/mo promo, $60/mo regular (100/100 Mbps) |
| Gigabit-tier price (1000 Mbps down) | $68/mo (1000/100 Mbps, flat rate) | $45/mo promo, $90/mo regular (1000/200 Mbps) |
| Top residential speed | 1,000 Mbps (fibre, 1000/100) | 1,500 Mbps (fibre, 1500/940) |
| Best upload speed | 100 Mbps (top fibre plans) | 940 Mbps (fibre plan) |
| Data cap | Unlimited (all plans) | Unlimited (all plans) |
| Contract | No contract (all plans) | No contract (all plans) |
| Installation fee | $150 if self-install declined when eligible; free technician visit if not eligible for self-install | Free installation included |
| Modem / equipment | Modem rental included | Free Wi-Fi router included |
| New customer sign-up | Not sold directly to new customers; redirected to Bell | Signs up new customers directly |
| Technology mix | Fibre only | Cable, DSL/FTTN, Fibre |
| Provinces served | QC | ON, QC |
| Underlying network | Bell (assumed, not disclosed by provider) | Bell, Rogers |
| Bundle options | Internet + mobile phone bundle | Not offered |
| Customer rating | 1.0/5 (Topicks.ca) | 3.0/5 (Topicks.ca) |
Contract and pricing details
Virgin Plus runs month-to-month pricing on all four plans with no term contract. None of the four plans carry a price-based promotion; instead, signing up currently comes with a $50 prepaid Mastercard offer rather than a discount off the monthly rate. Virgin Plus's internet plans are currently shown only to Quebec customers, and the brand generally does not sign up new internet customers directly, instead directing them to Bell.
Diallog runs month-to-month pricing on all 13 plans with no term contract. Several Ontario plans carry time-limited promotional pricing, including 50% off for the first 3 months on select cable plans and $20 off for the first 6 months on its 1500/940 Mbps fibre plan. After the promotional window ends, pricing reverts to the regular rate shown on each plan. Diallog's DSL/FTTN and standard cable plans in Ontario and Quebec are priced at a flat regular rate with no stated promotional discount, and Diallog takes new customer sign-ups directly.
Equipment and installation
Virgin Plus includes modem rental and offers a complimentary technician visit for customers not eligible for self-install. Customers who are eligible for self-install but decline it in favour of a technician visit are charged a one-time $150 fee. Diallog includes a free Wi-Fi router and free installation, reducing upfront setup costs for subscribers.
Perks and add-ons
Virgin Plus offers a $50 prepaid Mastercard with sign-up rather than a discounted monthly rate, and its internet plans can be bundled with a Virgin Plus mobile phone plan. Support is available through chat, the Virgin Plus Community Forum, in-store, phone, and a virtual repair tool through the Virgin Plus app. New customers should be aware that Virgin Plus does not sell internet plans directly in most cases and will typically be redirected to Bell.
Diallog includes a free Wi-Fi router and free installation, and several plans carry limited-time promotional pricing, including 50% off for 3 months on select cable plans and $20 off for 6 months on its 1500/940 Mbps fibre plan. Diallog is also one of the few remaining independent (non-Big-Three-owned) ISPs in Canada, positioning its customer service and direct sign-up process as a differentiator from larger carrier-owned resellers. No mobile or TV bundle is offered through Diallog.
Customer support
Virgin Plus offers the wider range of self-serve and in-person channels, including a community forum, in-store support, and an in-app virtual repair tool, alongside chat and phone. Diallog's channels lean toward direct contact, including phone support with an after-hours line and a contact form, alongside an online FAQ page and a dedicated service status page. On Topicks.ca, Diallog holds a 3.0/5 customer rating, well ahead of Virgin Plus's 1.0/5.
Who should choose which?
- You are an existing Bell-family customer in Quebec and want to bundle internet with a Virgin Plus mobile phone plan
- You want a provider that includes modem rental as part of the service
- You are eligible for self-install and are comfortable setting up your own equipment, avoiding the $150 fee for a technician visit
- You prefer having an in-store option and a community forum alongside chat and phone support
- You are a new customer trying to sign up directly: Virgin Plus generally redirects new internet customers to Bell instead
- You live in Ontario: Virgin Plus internet is currently shown to Quebec customers only, while Diallog serves both ON and QC
- You want the lowest promotional starting price or the fastest available speed and upload performance: Diallog's 1500/940 Mbps fibre plan beats Virgin Plus's 1000/100 Mbps top tier on both counts
- You want DSL/FTTN or cable options in addition to fibre: Virgin Plus offers fibre only
- You value a stronger customer rating: Diallog holds a 3.0/5 on Topicks.ca vs Virgin Plus's 1.0/5
Virgin Plus wins on bundling and support channel variety, offering the option to bundle with a Virgin Plus mobile plan and a wider mix of self-serve, in-store, and community support channels for existing Bell-family customers in Quebec. Both providers include equipment with their plans, though whether that applies to every plan or only select ones should be confirmed directly with each provider.
Diallog wins on nearly everything else, including a lower entry price, faster top speed and upload performance, a broader technology mix across cable, DSL/FTTN, and fibre, coverage in both Ontario and Quebec instead of Quebec alone, and a considerably stronger 3.0/5 customer rating against Virgin Plus's 1.0/5. Diallog also signs up new customers directly, while Virgin Plus generally redirects new internet sign-ups to Bell.
For most shoppers, especially new customers or anyone outside Quebec, Diallog is the more accessible and better-value option. Virgin Plus mainly makes sense for existing Bell-family customers in Quebec who specifically want a mobile bundle or guaranteed included equipment.
View the Bell internet coverage map on Topicks.ca to check general service availability in the regions where both providers operate.
