Fizz and Primus are both no-contract Canadian internet providers that sell service over networks owned by larger companies rather than building their own last-mile infrastructure. Fizz is a Videotron brand that sells cable internet in Quebec only, over the Videotron network, with six unlimited plans at flat monthly rates. Primus is part of the Bell family but independently operated, and sells service over the Bell, Rogers, Shaw, and Cogeco networks; in the Topicks.ca database, Primus offers fibre plans in Ontario and Quebec and cable plans in Alberta, British Columbia, and Saskatchewan, all at regular monthly rates with no contract. The two ISPs overlap only in Quebec, where Fizz cable goes up against Primus fibre, so this page compares them on plans, pricing, download and upload speeds, coverage, contract terms, equipment, and support.
Plans and pricing
Fizz offers 6 cable plans in Quebec, from $45/month for 60/10 Mbps to $70/month for 940/50 Mbps. Primus offers 7 plans: 4 fibre plans in Ontario and Quebec ($55 to $70/month, with 3 available in Quebec) and 3 cable plans in Alberta, British Columbia, and Saskatchewan ($55 to $130/month). Neither ISP uses promotional pricing; every price below is a regular, ongoing monthly rate with no contract.
In Quebec, Fizz has the lowest entry price of the two: $45/month for 60/10 Mbps and $53/month for 100/30 Mbps, with no Primus plan below $55. From the mid tiers up, Primus fibre is equal or cheaper and much faster on upload. Primus 150/150 Mbps at $55/month is $1 less than Fizz 200/30 Mbps at $56/month, trading some download speed for five times the upload. At 500 Mbps, Primus charges $60/month for 500/500 Mbps versus $63/month for Fizz 500/50 Mbps, a $3/month or $36/year saving with ten times the upload. At the top tier, both cost $70/month, but Primus delivers 1000/750 Mbps fibre against Fizz 940/50 Mbps cable. Fizz offers more choice in Quebec with six tiers to Primus's three, including a 400/50 Mbps plan at $60/month. Primus is the only one of the two offering plans outside Quebec.
Network and coverage
Fizz serves one province and Primus serves five, with Quebec as the only shared market. Fizz sells cable internet over the Videotron network. Primus sells service over the Bell, Rogers, Shaw, and Cogeco networks, with fibre plans in Ontario and Quebec and cable plans in Alberta, British Columbia, and Saskatchewan; the network used varies by address. Residents of Ontario, Alberta, British Columbia, and Saskatchewan can choose Primus but not Fizz, and neither ISP lists plans in Manitoba or Atlantic Canada.
On download speed, the two are close in Quebec: Fizz tops out at 940 Mbps and Primus at 1,000 Mbps. Upload is where they split. Fizz cable plans top out at 50 Mbps upload, while Primus fibre in Quebec offers symmetrical 150 and 500 Mbps tiers and 750 Mbps upload on its gigabit plan, which matters for video calls, cloud backups, and uploading large files. In Quebec, the practical question is whether Primus fibre reaches your address; if it does not, Fizz cable is the option of the two.
Head-to-head comparison
| Feature | Fizz | Primus |
|---|---|---|
| Starting price (QC) | $45/mo (60/10 Mbps Cable) | $55/mo (150/150 Mbps Fibre) |
| Entry 150 to 200 Mbps tier (QC) | $56/mo for 200/30 Mbps Cable | $55/mo for 150/150 Mbps Fibre |
| 500 Mbps tier (QC) | $63/mo for 500/50 Mbps Cable | $60/mo for 500/500 Mbps Fibre |
| Gigabit-tier price (QC) | $70/mo for 940/50 Mbps Cable | $70/mo for 1000/750 Mbps Fibre |
| Top residential speed | 940/50 Mbps (Cable, QC) | 1,000/750 Mbps (Fibre, ON, QC) |
| Upload speeds | 10 to 50 Mbps | Up to 750 Mbps (Fibre, ON, QC); up to 200 Mbps on western cable |
| Plan tiers in Quebec | 6 | 3 |
| Plans outside Quebec | Not offered | Fibre in ON; Cable in AB, BC, SK · $55 to $130/mo |
| Data cap | Unlimited (all plans) | Unlimited on plans branded Unlimited; allowance not stated for High-Speed Internet 75 Mbps |
| Pricing structure | Regular monthly rates, no promotional reversion | Regular monthly rates, no promotional reversion |
| Price lock guarantee | Not listed | No stated price guarantee |
| Contract options | No contract (all plans) | No contract (all plans) |
| Equipment | Wi-Fi modem included | Free activation and Wi-Fi 6 equipment (select plans) |
| Technology | Cable | Fibre (ON, QC) and Cable (AB, BC, SK) |
| Provinces served | 1 (QC) | 5 (ON, QC, AB, BC, SK) |
| Underlying network(s) | Videotron | Bell, Rogers, Shaw, Cogeco (varies by address) |
| Bundles | Fizz TV and Fizz Mobile bundles available | Not offered |
| Customer support | Online chat, community forum, service status page | Phone, live chat, self-support, Self-Help app, network status page, English and French |
| Customer rating (Topicks.ca) | No rating yet | 5.0 / 5 |
Contract and pricing details
Fizz sells every plan on a no-contract basis at a flat, ongoing rate, with unlimited data on all six tiers. No plan shows a promotional discount or a higher regular price that applies later: $45/month for 60/10 Mbps, $53/month for 100/30 Mbps, $56/month for 200/30 Mbps, $60/month for 400/50 Mbps, $63/month for 500/50 Mbps, and $70/month for 940/50 Mbps.
Primus plans are also all no contract, with no stated price guarantee and no promotional pricing listed; the listed prices are regular monthly rates. In Ontario and Quebec, fibre plans are 150/150 Mbps at $55/month, 500/500 Mbps at $60/month, and 1000/750 Mbps at $70/month (the same price in both provinces). In Alberta, British Columbia, and Saskatchewan, cable plans are 75/50 Mbps at $55/month, 500/200 Mbps at $90/month, and 1000/200 Mbps at $130/month. Available plans may vary based on your address, so confirm pricing and eligibility directly with Primus.
Equipment and installation
Fizz includes a Wi-Fi modem with its internet plans. Installation procedures and whether you can use your own modem are not specified in available plan data; confirm these details directly with Fizz.
Primus includes Wi-Fi 6 equipment and free activation on select plans; the plans that qualify are not specified in available plan data. Installation fees and equipment rental or purchase terms are also not specified. Confirm equipment, activation, and installation terms directly with Primus before signing up.
Perks and add-ons
Fizz internet can be bundled with Fizz TV and Fizz Mobile in Quebec, which suits households that want home internet and wireless service under one provider. Unlimited data is included on every plan.
Primus offers free activation and Wi-Fi 6 equipment on select plans. Primus does not list bundle discounts, TV, streaming perks, loyalty perks, or student pricing in available plan data.
Customer support
Both ISPs offer live chat and a public status page. Fizz takes a digital-first approach built around chat and a community forum, while Primus adds phone support, a Self-Help app, and support in English and French. Primus holds a 5.0/5 customer rating on Topicks.ca; Fizz does not yet have a published rating.
Who should choose which?
- You are in Quebec and want the lowest monthly price: Fizz starts at $45/month for 60/10 Mbps and $53/month for 100/30 Mbps, below Primus's $55/month entry plan
- You want more speed tiers to choose from: Fizz has six plans in Quebec, including a 400/50 Mbps plan at $60/month, versus three from Primus
- You want to bundle internet with Fizz TV or Fizz Mobile under one provider
- Primus fibre is not available at your address and you are on the Videotron network
- You are comfortable with chat and community-forum support rather than phone support
- You want faster upload speeds in Quebec: Primus fibre offers 150/150, 500/500, and 1000/750 Mbps, while Fizz cable tops out at 50 Mbps upload
- You want 500 Mbps or gigabit for less: Primus 500/500 Mbps is $60/month versus $63/month for Fizz 500/50 Mbps, and both charge $70/month at the top tier, where Primus delivers 1000/750 Mbps against Fizz 940/50 Mbps
- You live in Ontario, Alberta, British Columbia, or Saskatchewan: Primus has plans there, and Fizz serves Quebec only
- You value an established customer rating: Primus holds 5.0/5 on Topicks.ca, while Fizz has no rating yet
- You want phone support, a Self-Help app, and bilingual support in English and French
Primus wins on speed per dollar, upload, reach, and customer rating. In Quebec, Primus fibre is equal or cheaper than Fizz from the 150 Mbps tier up, with symmetrical upload on its 150 and 500 Mbps plans and 1000/750 Mbps at the same $70/month Fizz charges for 940/50 Mbps. It also serves four more provinces and holds a 5.0/5 Topicks.ca rating.
Fizz wins on entry price, plan choice, and bundles. It has the cheapest plans of the two at $45/month for 60/10 Mbps and $53/month for 100/30 Mbps, offers six tiers in Quebec, and can be bundled with Fizz TV and Fizz Mobile.
The deciding factor is province first: outside Quebec, Primus is the only option of the two. In Quebec, budget-focused households that do not need fast upload may prefer the lower Fizz entry plans, while anyone choosing 500 Mbps or above gets more for the same or less money with Primus fibre, if it is available at their address.
View the Videotron internet coverage map, Bell internet coverage map, Rogers internet coverage map, Shaw internet coverage map, and Cogeco internet coverage map on Topicks.ca to check which networks serve your area.
