Diallog and Oxio are two independent Canadian internet providers competing on price against the Big Three. Diallog is an independent, Toronto-headquartered ISP founded in 1998, delivering cable, DSL/FTTN, and fibre internet in Ontario and Quebec over Bell and Rogers infrastructure. Oxio, owned by Cogeco, delivers no-contract unlimited cable internet over Cogeco, Rogers, and Videotron networks across a wider footprint spanning Quebec, Ontario, BC, Alberta, Manitoba, and Saskatchewan, with a recently expanded 22-plan lineup starting as low as $25/month. Both operate month-to-month with unlimited data on every plan, but they differ sharply in geographic reach, technology mix, and how their pricing is structured over time.
Plans and pricing
Both providers offer month-to-month, no-contract pricing with unlimited data across every plan. Diallog's pricing is a mix of everyday low rates and time-limited promotions on select plans: its Plus 100/100 Mbps cable plan in Ontario runs $30/month for a limited period (regular $60/month), and its Gigabit 1000/200 Mbps plan is $45/month promo (regular $90/month), both carrying a 50% off for 3 months offer. Its top-tier 1500/940 Mbps fibre plan is $90/month promo (regular $110/month, $20 off for 6 months). Diallog's non-promotional entry plan, Cable Basic 15/2 Mbps in Ontario, is $35/month. Oxio has significantly expanded its lineup to 22 flat-rate plans with no stated promotional period: its Ontario entry plan now starts at just $25/month for 15/2 Mbps, undercutting Diallog's identical-spec $35/month plan outright, and its BC/AB/MB/SK lineup now tops out at $95/month for a new 1500/200 Mbps plan, matching Diallog's top download speed.
Oxio's newly expanded lineup now undercuts Diallog outright at matched specifications on entry-level plans: Oxio's 15/2 Mbps plan in Ontario is $25/month against Diallog's identical-spec Cable Basic plan at $35/month, and Oxio's 40/10 Mbps plan at $35/month has no direct Diallog equivalent at that price. At the symmetrical 100/100 Mbps tier, Diallog's promotional $30/month still beats Oxio's flat $52/month, but once Diallog's promo lapses to its $60/month regular rate, Oxio's flat rate becomes the cheaper option. The same pattern holds at the gigabit tier: Diallog's $45/month promo on its 1000/200 Mbps plan beats Oxio's flat $85/month, but Diallog's $90/month regular rate ends up more expensive than Oxio's ongoing rate on the identical specification. Oxio has also added a new 1500/200 Mbps plan in BC, Alberta, Manitoba, and Saskatchewan, matching Diallog's top download speed, though Diallog's 1500/940 Mbps fibre plan still offers far higher upload speed.
Network and coverage
Diallog and Oxio serve substantially different footprints. Diallog delivers service in Ontario and Quebec only, reselling over Bell and Rogers cable, DSL/FTTN, and fibre infrastructure. Oxio's footprint is considerably wider, covering Quebec, Ontario, BC, Alberta, Manitoba, and Saskatchewan over Cogeco, Rogers, and Videotron networks depending on region. In the two provinces where both operate, Ontario and Quebec, Diallog offers a broader mix of technologies (cable, DSL/FTTN, and fibre) while Oxio offers cable only. Geography is likely to be the deciding factor for many households: Oxio is available in four provinces Diallog does not serve at all, while Diallog's technology mix, including fibre with symmetrical upload speeds, is not something Oxio currently offers anywhere.
Head-to-head comparison
| Diallog | Oxio | |
|---|---|---|
| Total plans offered | 13 | 22 |
| Cheapest plan (ON) | $30/mo promo (100/100 Mbps) | $25/mo (15/2 Mbps) |
| Entry-level plan (matched spec, 15/2 Mbps) | $35/mo | $25/mo |
| 100/100 Mbps tier price (ON) | $30/mo promo, $60/mo regular | $52/mo |
| Gigabit-tier price (ON, 1000/200 Mbps) | $45/mo promo, $90/mo regular | $85/mo |
| Top residential speed | 1,500 Mbps (fibre, 1500/940) | 1,500 Mbps (cable, 1500/200) |
| Best upload speed | 940 Mbps (fibre plan) | 200 Mbps (top cable plans) |
| Promotional pricing period | Limited time on select plans | No stated promo period (flat rate) |
| Data cap | Unlimited (all plans) | Unlimited (all plans) |
| Contract | No contract (all plans) | No contract (all plans) |
| Installation fee | Free installation (selected plans) | Not specified - confirm with provider |
| Wi-Fi router | Free Wi-Fi router (selected plans) | Modem and router included (all plans) |
| Technology mix | Cable, DSL/FTTN, Fibre | Cable only |
| Provinces served | ON, QC | QC, ON, BC, AB, MB, SK |
| Underlying network | Bell, Rogers | Cogeco, Rogers, Videotron |
| Customer rating | 3.0/5 (Topicks.ca) | 4.5/5 (Topicks.ca) |
Contract and pricing details
Diallog runs month-to-month pricing on all 13 plans with no term contract. Several plans carry time-limited promotional pricing: the Plus 100/100 Mbps and Gigabit 1000/200 Mbps and 1500/200 Mbps plans in Ontario all offer 50% off for the first 3 months, while the Gigabit 1500/940 Mbps fibre plan offers $20 off for the first 6 months. After the promotional window ends, pricing reverts to the regular rate shown on each plan (for example $60/month for Plus 100/100 Mbps, $90/month for Gigabit 1000/200 Mbps, and $110/month for the 1500/940 Mbps fibre plan). Diallog's DSL/FTTN and standard cable plans in Ontario and Quebec are priced at a flat regular rate with no stated promotional discount.
Oxio offers month-to-month pricing on all 22 plans with no stated promotional period or time-limited discount. The lineup spans $25/month for its cheapest Ontario plan (15/2 Mbps) up to $95/month for its new 1500/200 Mbps plan in BC, Alberta, Manitoba, and Saskatchewan. The rates listed are the ongoing monthly rates without a price expiry, which makes budgeting more predictable over time compared to a provider with a promotional rate that steps up after a fixed period. No pre-authorized payment discount or annual contract option is listed for Oxio.
Equipment and installation
Diallog offers a free Wi-Fi router and free installation on selected plans, reducing upfront setup costs for eligible subscribers; customers should confirm which plans qualify directly with Diallog before signing up. Oxio supplies a modem and router directly to every subscriber and requires customers to use Oxio-supplied equipment: personal modems and modems from other providers are not supported. Oxio also backs its service with a 60-day satisfaction guarantee, giving new customers a longer window to evaluate the connection before committing.
Perks and add-ons
Diallog offers a free Wi-Fi router and free installation on selected plans, and several plans carry limited-time promotional pricing, including 50% off for 3 months on select cable plans and $20 off for 6 months on its 1500/940 Mbps fibre plan. Diallog is also one of the few remaining independent (non-Big-Three-owned) ISPs in Canada, positioning its customer service as a differentiator from larger carrier-owned resellers.
Oxio includes a 60-day satisfaction guarantee on its internet service, a considerably longer evaluation window than a typical free trial. Oxio has also significantly expanded its plan lineup to 22 options, including new lower-priced entry plans starting at $25/month, giving budget-conscious customers considerably more choice within its flat-rate pricing model. No TV or mobile bundle is available through Oxio directly. Oxio is owned by Cogeco, positioning it within a larger carrier ecosystem, though no Cogeco-specific bundle discounts are listed for Oxio subscribers.
Customer support
Diallog offers a wider range of direct-contact support channels, including phone support with an after-hours line and a contact form, alongside an online FAQ page and a dedicated service status page. Oxio operates a digital-first model with chat, SMS, and self-serve support but no phone line, backed by a 4.5/5 customer rating on Topicks.ca. Diallog holds a 3.0/5 customer rating on Topicks.ca.
Who should choose which?
- You live in Ontario or Quebec and want the best promotional price at matched speeds: Diallog's $30/month for 100/100 Mbps and $45/month for 1000/200 Mbps both beat Oxio's flat rates at the identical specifications during the promo period
- You want the strongest upload performance: Diallog's 1500/940 Mbps fibre plan offers far higher upload speed than any Oxio plan, even though Oxio now matches Diallog's 1,500 Mbps top download speed with its own cable plan
- You want DSL/FTTN or fibre options: Oxio offers cable only, while Diallog offers cable, DSL/FTTN, and fibre
- You want a free Wi-Fi router and free installation included on selected plans, plus phone and after-hours support alongside self-serve options
- You live in BC, Alberta, Manitoba, or Saskatchewan: Diallog does not serve these provinces at all, while Oxio does
- You want the lowest entry-level price at a matched speed: Oxio's new $25/month 15/2 Mbps plan in Ontario undercuts Diallog's identical-spec $35/month plan outright
- You want consistent month-to-month pricing without a promotional rate that steps up after a fixed period, unlike several Diallog plans
- You want equipment supplied and managed directly by the provider: Oxio includes a modem and router with every plan
- You value a stronger customer rating: Oxio holds a 4.5/5 on Topicks.ca vs Diallog's 3.0/5
- You prefer a longer risk-free evaluation window: Oxio's 60-day satisfaction guarantee outlasts a typical short trial
Diallog wins on promotional pricing at matched speeds and on upload performance, beating Oxio's flat rates on symmetrical 100 Mbps and gigabit tiers during its promo windows, and offering by far the fastest upload speed available between the two providers (940 Mbps on its fibre plan) along with free installation, a free Wi-Fi router on selected plans, and a wider range of direct support channels including phone and after-hours support.
Oxio wins on entry-level pricing, plan selection, and long-term pricing stability. Oxio's newly expanded 22-plan lineup now starts at just $25/month for 15/2 Mbps in Ontario, undercutting Diallog's identical-spec $35/month plan outright, and its flat month-to-month rates do not step up after a promotional period. Oxio remains the only option of the two for BC, Alberta, Manitoba, and Saskatchewan residents, and its higher 4.5/5 customer rating (vs Diallog's 3.0/5) and 60-day satisfaction guarantee also reflect a stronger track record on the platform.
For Ontario and Quebec households prioritizing the lowest promotional price at matched 100 Mbps or gigabit speeds, or wanting the highest available upload speed, Diallog is the stronger fit during its promo period. For budget-conscious entry-level shoppers, those outside Diallog's footprint, or anyone wanting stable flat-rate pricing without a promotional expiry, Oxio is now the more compelling choice.
View the Rogers internet coverage map on Topicks.ca to check cable service availability in the regions where both providers operate.
