Oxio and Carry Telecom are both no-contract internet resellers operating over major Canadian carrier infrastructure, targeting budget-conscious households who want month-to-month flexibility without locking into a long-term agreement. Oxio, now owned by Cogeco, resells over Videotron, Cogeco, and Rogers networks depending on your region, serving Quebec, Ontario, British Columbia, Alberta, Manitoba, and Saskatchewan. Carry Telecom operates over Rogers and Bell infrastructure and covers a broader national footprint that includes Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, and Newfoundland and Labrador, reaching Atlantic Canada that Oxio does not. Both providers include equipment in the monthly price, waive activation fees, and offer a trial period for new subscribers. Where they differ is in pricing structure, trial length, support channels, and the specific regions each network reaches.
Plans and pricing
Both providers offer month-to-month no-contract pricing with unlimited data and free activation. Carry Telecom's current promotional pricing starts at $39.99/month for 100/30 Mbps in Ontario and 100/30 Mbps in New Brunswick and Newfoundland (regular prices are $49.99 and $54.99 respectively), making it one of the more aggressive entry-level offers in the market. Oxio's Ontario plans start at $48/month for 30/5 Mbps and its Quebec plans at $50/month for 30/10 Mbps. Oxio's plan lineup is larger at 15 plans across six provinces, while Carry Telecom offers 9 plans with regional variants. Note that Carry Telecom's promotional rates apply for a limited period and revert to regular pricing after the promotional window.
On current promotional pricing, Carry Telecom undercuts Oxio significantly at the gigabit tier in Ontario: $49.99/month vs Oxio's $85/month for a comparable 1000 Mbps plan. At the 500 Mbps tier in Ontario, Carry Telecom is $44.99/month vs Oxio's $79/month. Even at the 100 Mbps entry level, Carry Telecom's Ontario promo rate of $39.99/month is cheaper than Oxio's $52/month at 100 Mbps. Regular Carry Telecom pricing narrows the gap but still comes in below Oxio at comparable speeds. Oxio's advantage is its broader regional lineup including Quebec, which Carry Telecom does not serve.
Network and coverage
Both providers resell over major carrier cable networks rather than owning their own last-mile infrastructure, so network quality in any given area is determined by the underlying carrier. Oxio uses Videotron in Quebec, Cogeco in Ontario, and Rogers infrastructure in BC, Alberta, Manitoba, and Saskatchewan. Carry Telecom uses Rogers and Bell networks across its service area, which covers Ontario, BC, Alberta, Saskatchewan, Manitoba, New Brunswick, and Newfoundland and Labrador. The two providers overlap in Ontario, BC, Alberta, Saskatchewan, and Manitoba. Oxio is the only option between the two for Quebec subscribers; Carry Telecom is the only option for New Brunswick and Newfoundland and Labrador subscribers. Neither provider operates in Nova Scotia, Prince Edward Island, Northwest Territories, Yukon, or Nunavut.
In provinces where both providers operate (Ontario, BC, Alberta, Saskatchewan, Manitoba), the choice comes down to price, equipment, and support rather than geographic availability. Oxio exclusively serves Quebec over the Videotron network, which Carry Telecom does not enter at all. Carry Telecom exclusively serves New Brunswick and Newfoundland and Labrador over Bell infrastructure, which Oxio does not reach. For subscribers in any of the five overlapping provinces, both providers are viable options and the comparison becomes a question of plan pricing and service terms.
Head-to-head comparison
| Oxio | Carry Telecom | |
|---|---|---|
| Starting price (ON) | $48/mo (30/5 Mbps) | $39.99/mo promo (100/30 Mbps) |
| 100 Mbps plan price (ON) | $52/mo (100/30 Mbps) | $39.99/mo promo (100/30 Mbps) |
| 500 Mbps plan price (ON) | $79/mo (500/200 Mbps) | $44.99/mo promo (500/30 Mbps) |
| Gigabit plan price (ON) | $85/mo (1000/200 Mbps) | $49.99/mo promo (1000/50 Mbps) |
| Top speed (BC/AB) | 1,000 Mbps (1000/200 Mbps) | 1,000 Mbps (1000/200 Mbps) |
| Data cap | Unlimited (all plans) | Unlimited (all plans) |
| Contract | No contract (all plans) | No contract (all plans) |
| Activation fee | Free | Free |
| Billing period | Monthly | 30 days |
| Modem/equipment included | Yes (modem and router, free rental) | Yes (free modem and mesh Wi-Fi rental) |
| Personal modem supported | No. Oxio-supplied modem required | Confirm with Carry Telecom |
| Trial period | 60-day money-back guarantee | Risk-free 7-day trial |
| Quebec coverage | Yes (Videotron network) | Not offered |
| Atlantic Canada coverage | Not offered | Yes (NB, NL - Bell network) |
| Customer support | Chat, self-service, SMS | Phone, email |
| Network status page | Yes (status.oxio.ca) | Yes (carrytel.ca/network-status.aspx) |
| Customer rating | 4.5/5 (Topicks.ca) | No rating yet (Topicks.ca) |
Contract and pricing details
Oxio's standout contractual feature is its 60-day satisfaction guarantee: if you are not satisfied within the first 60 days, you can leave with a full money-back refund. This is one of the most generous trial windows among Canadian internet providers and removes much of the financial risk of switching. Carry Telecom offers a 7-day risk-free trial, which is shorter but still more than most larger providers offer. Carry Telecom's promotional pricing applies for the first 3 months on select plans before reverting to regular rates; always confirm the promotional duration and regular price before signing up.
Equipment and installation
Both providers include equipment as part of the monthly price. Oxio provides a modem and router combo and requires the use of its supplied equipment: customers cannot bring their own modem or use equipment from a previous provider, which is worth noting for anyone switching from another service. Carry Telecom includes free modem rental across its plans and free mesh Wi-Fi rental on select higher-speed plans (1Gbps in Ontario and BC/AB). The mesh Wi-Fi inclusion at Carry Telecom is a notable differentiator for subscribers who need whole-home coverage without purchasing additional networking hardware.
Perks and add-ons
Oxio offers a 60-day full money-back satisfaction guarantee on all plans, which is significantly longer than the industry standard and provides a meaningful safety net for new subscribers. Oxio does not offer TV or mobile bundles directly. No price lock or rate guarantee period was listed at time of publication: confirm current pricing terms directly with Oxio.
Carry Telecom offers a 7-day risk-free trial and includes free mesh Wi-Fi rental on gigabit-tier plans in Ontario and BC/AB, which reduces upfront equipment costs for high-speed subscribers. Carry Telecom does not offer TV or mobile bundles directly. Promotional pricing applies for the first 3 months on eligible plans. No price lock guarantee was listed at time of publication: confirm current terms directly with Carry Telecom.
Customer support
The support channel difference is notable. Oxio is a digital-first provider using chat, SMS, and self-serve tools: there is no phone line. Carry Telecom takes the more traditional approach with phone and email support, which may appeal to subscribers who prefer speaking directly to a representative when issues arise. Both providers maintain dedicated network status pages. Oxio holds a 4.5/5 customer rating on Topicks.ca; Carry Telecom has not yet accumulated ratings on the platform.
Who should choose which?
- You live in Quebec: Oxio is available over the Videotron network in Quebec; Carry Telecom does not serve the province at all
- You want a 60-day money-back guarantee: Oxio offers the longer and more generous trial period compared to Carry Telecom's 7 days
- You prefer digital-first support: Oxio offers chat and SMS channels for subscribers comfortable resolving issues online
- You are in Ontario or Western Canada and want a wider choice of low-speed entry plans: Oxio offers 30 Mbps and 60 Mbps tiers not available from Carry Telecom
- You value a strong customer rating track record: Oxio holds a 4.5/5 rating on Topicks.ca while Carry Telecom has no Topicks.ca ratings yet
- You live in New Brunswick or Newfoundland and Labrador: Carry Telecom serves both provinces over the Bell network; Oxio does not operate in Atlantic Canada
- You want the lowest current monthly price in Ontario: Carry Telecom's promotional rates significantly undercut Oxio at 100 Mbps, 500 Mbps, and 1 Gbps tiers
- You need gigabit internet at the lowest available price: Carry Telecom's 1Gbps Ontario promo at $49.99/month is well below Oxio's $85/month
- You prefer phone-based customer support: Carry Telecom offers phone and email; Oxio does not provide a phone support line
- You want mesh Wi-Fi included at no extra cost: Carry Telecom bundles free mesh Wi-Fi rental with its gigabit plans in Ontario and BC/AB
- You are in BC or Alberta and want the fastest available upload speed: Carry Telecom offers 1000/200 Mbps symmetrical-class speeds that match Oxio's top tier at comparable pricing
Carry Telecom wins on current pricing in overlapping provinces, with promotional rates that significantly undercut Oxio at every comparable speed tier in Ontario and competitive rates in BC and Alberta. The free mesh Wi-Fi inclusion on gigabit plans and phone-based support are additional practical advantages. For subscribers in New Brunswick or Newfoundland and Labrador, Carry Telecom is the only option between the two.
Oxio wins on trial period length, customer satisfaction, and Quebec reach. The 60-day money-back guarantee is one of the most generous in Canada and eliminates most of the switching risk. Oxio's 4.5/5 rating on Topicks.ca provides a track record that Carry Telecom has not yet established on the platform, and Oxio is the only provider in this comparison available to Quebec subscribers.
For subscribers in the five provinces where both providers overlap (Ontario, BC, Alberta, Saskatchewan, Manitoba): if lowest current monthly cost is the priority, Carry Telecom's promotional pricing is difficult to beat. If a longer trial window, a rated support track record, or SMS-based support matters more, Oxio is the stronger fit.
Coverage figures are provider-reported. Always confirm availability at your address directly with each provider before signing up.
