TekSavvy Internet Plans and Pricing

You overpay for Poor service

You overpay for Poor service. Never get the speed you pay for. Outages all of the time. Poor customer service, always seems that he customer is inconveniencing them. Shite attitudes and sneaky billing practices. I recommend moving over to Acanac.

They had an issue with connecting me. Delayed by a month because they had no technician to send me (yes, 4 weeks past the agreed date – NO INTERNET). Apparently they don’t have their own technician and hire someone local (Rogers/Telus/Shaw)… Those prioritize their own customers and delay 3d party suppliers like TechSavvy. To my big surprise – the supervisor refused to take responsibility for the delay communicating to me something along the line “it happens”. The best they can offer is to refund me for the days I have not been connected, as if that was even negotiable! I don’t think any reputable company can afford itself to leave its customers with no internet for a month and then not take ownership. What else can happen?

The service is good. The fiber speed remains consistent, and it is a fiber-to-home connection. The only drawback is that it is currently limited to availability in Chatham-Kent.